Illustrator Shortcuts Not Working - Avenza Systems Inc. (2023)

December 5, 2018 at 9:49 am#16703

I will order


I have Windows 10 and Mapublisher 10.2 on my new PC and while Mapublisher is installed I often lose the ability to use shortcuts (eg Ctrl+Z). Occurs when you open layer windows (also in other cases) and try to use a keyboard shortcut. When I click on the artboard, everything works fine again. Same thing with both Illustrator CC 2017 and 2018. My mates have older windows and don't have this problem.

What could it be?

December 5, 2018 at 3:45 p.m.#16705




Thanks for your contribution! Has this only happened recently? Do you have specific keyboard layouts? Are you using other programs or many other applications at the same time? Do you use keyboard/mouse sharing software like Synergy?

Just to clarify, is it the Adobe Layers panel you had open when the problem occurs or the MAP Views panel?

Let me know so we can investigate further!

rebeca b
Applications Specialist
Avenza Systems Inc.

7 DIC 2018 a las 6:29#16791

I will order


I think the problem could have been there all along. At first I thought it was an accidental hiccup of Illustrator 2018. The latest versions tend to be buggy.

As soon as I click on any menu in Illustrator (be it Layers, Map Views or Paragraph Styles), all keyboard shortcuts are disabled until I click in the general area of ​​the graphic. The Libraries(!) menu seems to be an exception. The extras and the File, Edit,... menu don't seem to be a problem. Menus behave like different programs or windows. Once MP is uninstalled, everything works fine.

– I tried to change the locale in Mapublisher settings
– different keyboard
– different keyboard layout and language (currently Estonian)
– andere Illustrator-Version
– Reinstallation of MP

Can anyone confirm that Windows 10 works correctly with MaPublisher?

December 11, 2018 at 5:08 p.m.#16942




Thank you for the presents! Could you get in touch with us at with your contact details and we can take care of submitting a ticket for you?

Thanks in advance!

rebeca b
Applications Specialist
Avenza Systems Inc.

December 24, 2018 at 4:10 am#17076

Illustrator Shortcuts Not Working - Avenza Systems Inc. (5)Anonymous



Jan 25, 2019 @ 3:32am#17524

I will order


If only there was a quick way to disable MaPublisher while Illustrator is running (simulating uninstall) and enable it when you need to.

Jan 28, 2019 @ 5:06am#17547

I will order


I tried it on two other Windows 10 computers and the problem is always there. I'm a bit confused why no one has confirmed that AI+win10+Mapublisher always produces the same problem. That would have saved a lot of time troubleshooting.

Mar 24, 2020 at 7:54 a.m.#26293

I will order


I'm not surprised as I'm the only one having this problem and yet I can't get it to work on other Windows 10 machines either.
I can't be the only one who uses shortcuts in Adobe Illustrator. There must be at least someone who uses Ctrl + C and Ctrl + V and finds that they don't work.

March 25, 2020 at 9:17 am#26306


master key

Thanks for your contribution.

We've had some reports of various Illustrator tools/shortcuts not working, but we were unable to reproduce this on our site to try and find a solution. We think it's a focus issue (ie the focus is on a MAPubisher panel and away from the Illustrator artboard).

Were you able to reproduce this consistently across documents/working sessions? If so, can you provide the exact step-by-step process so we can try to reproduce this on our end and hopefully find a solution?

Also, can you confirm that you are using Windows 10 in case this occurs and what version of MAPublisher and Adobe Illustrator? Finally, if you only see this behavior with certain documents, can you please share one of those documents with us using the form on

Thank you very much,

Door Avenza

April 17, 2020 at 8:11 am#26596

I will order


This topic has already gone through Avenza support, we are trying some things without results.

This problem is active all the time in all documents, as soon as I click on any menu in illustrator (be it layers or map views or paragraph styles or mapublisher tools) all links are disabled until I click on the general area of ​​the chart
The only exception seems to be the Libraries menu (!). The Tools and File, Edit,... menus do not show this problem. Menus behave like different programs or windows. Once MP is uninstalled, everything works fine.

Shortcuts include copy and paste. Ctrl+Alt+Del still works.

– I tried MP versions 10.2 and 10.3 and Illustrator versions 2017, 2018 and 2019
- Illustrator CS6 works fine
– Another PC running Windows 10
– I tried to change the locale in Mapublisher settings
– different keyboard
– different keyboard layout and language (currently Estonian)
– andere Illustrator-Version
– Reinstallation of MP
- reset settings

It's eating my soul slowly. I'd like to completely reinstall Windows and everything (takes a long time), but I'm not sure if it's possible. Some people I report don't have that problem with WIN 10.
So maybe some programs and drivers are used that are different on some Win 10 computers used by MaPublisher or Illustrator. Like Microsoft Visual C++ or something like that, graphics card drivers.

I'm adding system info here:


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Operating System: Windows
Version: 10.0
System architecture: x64
Onboard memory: 32656MB

Username: Mait Luidalepp
Serial number: 9407032733786760

Application folder:
C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\
Primary temporary folder:
Secondary temporary folder:

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GPU Information:
Illustrator version: 22.1.0
OpenGL version: 1.1.0
Extensiones: GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
Number of screens: 1
Number of conductors: 3
Proveedor: Microsoft Corporation
Processor: Generic GDI
Active display name: \\.\DISPLAY625
Primary display adapter index: 0
Display Adapter[0] VendorID: 10de
Display Adapter[0] Device ID: 1d01
Display Adapter[0] SubSysId: 86211043
Display Adapter[0] Revision: 161
Anzeigeadapter[0] DedicatedVideoMemory: 1982
Anzeigeadapter[0] DedicatedSystemMemory: 0
Display Adapter[0] SharedSystemMemory: 16328
Display adapter[0] Connected monitors: \\.\DISPLAY625
Video Card[0] Main Monitor: 1
Display adapter[1] Vendor ID: 8086
Display adapter[1] Device ID: 412
Display Adapter[1] SubSysId: 1998103c
Display adapter[1] Revision: 6
Display adapter[1] Dedicated video memory: 112
Display adapter[1] Dedicated system memory: 0
Display adapter[1] SharedSystemMemory: 2048
Display adapter[1] Connected monitors: None
Display Adapter[1] Primary Monitor: 0
Display adapter[2] Vendor ID: 1414
Display Adapter[2] Device ID: 8c
Display Adapter[2] SubSysId: 0
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Display adapter[2] Monitors connected: None
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Display adapter[3] Monitors connected: None
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Active Driver Index: 1
Name des Treibers[0]: Microsoft Remote Display Adapter
Driver[0] Driver version: 10.0.18362.693
Driver[0] Driver Date: 20060621000000.000000-000
Controller[0] Adapter RAM: 0
Driver[0] Display drivers installed:
Driver Name[1]: NVIDIA GeForce GT 1030
Driver[1] Driver version:
Controller[1] Controller date: 20190724000000.000000-000
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Controlador[1] ID de dispositivo PNP: PCI\VEN_10DE&DEV_1D01&SUBSYS_86211043&REV_A1\4&DFD446F&0&0008
Treiber[1] Installierte Anzeigetreiber: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424dx\DOWSC\DOnld.cumd: dll\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
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Driver[2] Driver version:
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PredeterminadoHabilitar GPU: 1

February 17, 2021 at 4:50 p.m.#31640



I've had this exact problem for a while now and found it very frustrating. The incremental loss of time for each additional click required for simple operations like copy and paste to front adds up.

I kept looking for solutions and *maybe* found one that worked, at least for the brief time I tried it. Disable "Enable Context Sensitive Defaults" in General Preferences and let me know if that helps. It would be great to find a solution.

If you have already found a solution, please pass it on!!


February 24, 2021 at 11:45 am#31759



i had this problem forDulceand seems to have finally found a solution. For me it was incredibly easy; Only Close or reduce card attributes panel. It seemed to "steal" focus from my main Illustrator window, so all my shortcuts were applied to the Map Attributes panel and just didn't work. Hope this helps someone else because I was starting to lose my mind.


Why aren t my Keyboard Shortcuts working Illustrator? ›

The way to test: Restart your computer, if possible disabling any startup applications. Open Illustrator FIRST. See if you still have the problem. If not, then slowly open new programs to see which one is "capturing keystrokes."

How do I enable Keyboard Shortcuts in Illustrator? ›


Go to the dropdown menu that says “Tools” and click “Menu Commands.” From there, hit “Object” and scroll down to “Expand.” When you select it, you can type in your own keyboard shortcut.

Why are my shortcuts suddenly not working? ›

If the key combinations for shortcuts are not working, check if Sticky Keys are enabled on your desktop. Step 1: Open Settings from the Start menu and go to 'Ease of Access'. Step 2: Scroll down on the left menu and select Keyboard from the Interaction section. Step 3: Turn the toggle bar on for Sticky Keys.

How do I enable Keyboard Shortcuts in Adobe? ›

To enable single-key shortcuts, open the Preferences dialog box (Edit > Preferences), and under General, select the Use Single-Key Accelerators To Access Tools option.

How do you unlock a shortcut in Illustrator? ›

If you want to unlock objects on the layer, go to the overhead menu and choose Object > Unlock All or use the Unlock keyboard shortcut Command + Option + 2 .

How do I troubleshoot shortcut keys? ›

Troubleshooting black or blank screens in Windows
  1. To wake the screen, use one of the following keyboard shortcuts: Windows logo key + P or Ctrl + Alt + Del.
  2. For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B.

What happened to my shortcuts? ›

Symptoms or Error. On Android Enterprise Full managed device, Home screen apps(shortcuts) are getting removed after Android Update(Samsung Patch). This happens only on Samsung devices and with all patches available. This is not specific to any patch.

How do I repair shortcuts? ›

Open the Start menu, type in cmd, right-click on the result, and select Run as administrator. In the Command Prompt window, type in the command sfc /scannow and press Enter. That command will repair some key Windows system files, including Windows's ability to handle shortcuts.

How do you unlock a keyboard shortcut? ›

If you press the NumLock key on the keyboard, pressing the right-side number keys cannot work since they are locked. To unlock the key characters on the keyboard, turn off the NumLock Key by pressing it again.

How do I change Keyboard Shortcuts in Adobe Acrobat Reader DC? ›

You can save different sets of shortcuts and restore the default settings.
  1. Choose Edit > Keyboard Customization.
  2. In the Keyboard Shortcuts dialog box, choose an option from the pop‑up menu: ...
  3. In the Command column, view the command for which you want to create a shortcut. ...
  4. Click in the item's shortcut field to select it.
Jan 13, 2022

How do I completely Reset Illustrator? ›

Adobe often recommends this to solve some problems with the application. Adobe Illustrator preferences are reset by doing one of the following: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac) as Adobe Illustrator is starting. The current settings are deleted.

How do I Reset Illustrator tools? ›

Click the 3 dots at the bottom of the toolbar. Click the menu in the upper right and choose Reset. If you want all the tools to show in the toolbar, which is my preference, choose Advanced.

How do I Reset my Illustrator software? ›

Try holding Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset the preferences to the factory defaults.

Is there a way to unlock everything in Illustrator? ›

To lock/unlock artwork, you can select the artwork and either choose Object > Lock > Selection or the keyboard shortcut Cmd+2/Ctrl+2.

Where are Illustrator Keyboard Shortcuts stored? ›

kys in your prefs folder. You can copy this file to the prefs folder on Machine B , and then just go to Edit > Keyboard Shortcuts and choose your shortcut set. This absolutely works in some cases.

How do I manually create a shortcut? ›

Right-click the program name or tile, and then select Open file location. Right-click the program name, and then click Send To > Desktop (Create shortcut). A shortcut for the program appears on your desktop.

How do I change shortcut settings? ›

Change a shortcut
  1. Expand the section containing the shortcut you want. ...
  2. Select the key binding that you want to change. ...
  3. Press the new key binding that you want to use. ...
  4. Press Enter to complete the change, or Esc to revert it.

Why are my keyboard shortcuts not working Indesign? ›

When you have this issue, try ctrl+shift once and notice the keyboard icon in the system tray. Then your keyboard shortcuts will work again.

Why are my Keyboard Shortcuts not working Indesign? ›

When you have this issue, try ctrl+shift once and notice the keyboard icon in the system tray. Then your keyboard shortcuts will work again.

Why is Illustrator only giving me the hand tool? ›

Frequently getting stuck on the Adobe Illustrator Hand tool may signal a mechanical problem with your computer keyboard. Shut down Illustrator and your computer itself, and then detach your current keyboard and substitute another one, preferably one you've tested successfully or one that's brand new.

Why are my shortcuts not working on Mac? ›

Make sure you're using the latest version of the app. If the keyboard shortcut uses a function key, you may also need to press and hold the Fn key or the Globe key on the keyboard to perform the shortcut (depending on your Mac model, if you're using a Magic Keyboard, and how you set an option in Keyboard settings).

How do I turn on quick action in Illustrator? ›

The first step to using Quick Actions in Adobe Illustrator is to open the actions panel. To do this, go to Window > Actions. This will open up the actions panel on the right side of your screen. In the actions panel, you will see a list of Quick Action options.

How do you fix keyboard shortcuts not working? ›

If your keyboard shortcuts aren't working, the easiest fix is to clean the physical keyboard. Dust and dirt may be the reasons why your keyboard is not at its best state. If there is a presence of dirt, it might get stuck in between keys and cause some interruptions.

How do I reset my keyboard shortcuts? ›

Reset a Keyboard on a Windows Computer

Click the Windows logo key + R simultaneously, and type “devmgmt. msc,” or open Windows Settings and find the Device Manager in the control panel. 2. Click “Keyboards” and select the one that needs to be reset.


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Name: Kimberely Baumbach CPA

Birthday: 1996-01-14

Address: 8381 Boyce Course, Imeldachester, ND 74681

Phone: +3571286597580

Job: Product Banking Analyst

Hobby: Cosplaying, Inline skating, Amateur radio, Baton twirling, Mountaineering, Flying, Archery

Introduction: My name is Kimberely Baumbach CPA, I am a gorgeous, bright, charming, encouraging, zealous, lively, good person who loves writing and wants to share my knowledge and understanding with you.